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Remote Support
Many software problems can be fixed from where you are, during the day, with you watching.
How remote help works
- Call or text us first. Tell us what's wrong: (864) 381-8510.
- We tell you if it can be fixed remotely. Software problems, slow computers, and email or printer setup are often a good fit.
- We walk you through starting a remote session. You stay at your computer the whole time.
- We fix it while you watch. You can end the session at any time.
- When we're done, the session ends. We only connect again if you ask us to.
Stay safe from remote-access scams
- We only connect after you have contacted us
- We never call or email out of the blue asking for remote access
- If a call, email or pop-up says your computer has a virus and asks you to give access, hang up and don't click
- Never give bank or card details to anyone connected to your computer
- Not sure? Call us and we'll help you check
When remote help isn't enough
Some problems need hands-on work, such as a broken screen or failed hardware. In those cases we'll tell you, and you can use our porch drop-off.
Ready to get it fixed?
Call or text and we'll tell you what to do next. Evenings and weekends, with remote help during the day.