Frequently Asked Questions

Call or text us first at (864) 381-8510 and tell us what you have and what's wrong. We'll give you the drop-off location, and you leave your device in our white drop box on the porch. Put your name, phone number and a short note about the problem with it.

We work from home and keep the address private. We share the drop-off location with you when you call or text, before you come by.

Yes. Please call or text first so we know what's coming, can answer questions, and can give you the drop-off location.

We'll let you know when it's ready and arrange the pickup with you.

Phone, tablet and game console repair are drop-off only. For business and network work, ask us about on-site visits in the evenings.

Monday to Friday 6 PM to 11 PM, and Saturday and Sunday 9 AM to 6 PM. Remote help is also available during the day.

The only price we publish is our $50 PC cleanup special. For anything else, call or text us with the device and the problem and we'll tell you what to expect.

Yes. Phone and tablet screen repair is drop-off only, evenings and weekends. Call or text to arrange it.

Yes. We replace HDMI and charging ports, repair power ports, fix overheating and loud fans, and repair controllers. We're an independent repair shop and not affiliated with Sony, Microsoft or Nintendo. Opening a console can void a manufacturer warranty, so check with the manufacturer first if yours is still covered.

Yes. Once we've given you a quote or invoice, you can pay by card on our secure Square checkout page. Please only pay after we've given you a price.

Plain-English tech tips, subscriber discounts and deals for special occasions from Night Tech Solutions. We don't sell your email address, and you can unsubscribe at any time.

Yes, by appointment. Call or text first and we'll give you the drop-off details. Computers are kept locked in our shop. We refurbish the ones we can, and for the rest we remove the storage drive and responsibly recycle what's left. Dropped-off computers are donated, so they aren't returned. Back up anything you want to keep first.

Yes. We securely wipe old PCs, laptops, phones and tablets, confirm the wipe finished, and give you a written record with the device, serial number and date. Devices you don't want back are responsibly handed off. Back up anything you want to keep first, and sign out of your accounts before you drop it off.

Yes. We offer managed IT plans, security checkups, network and POS support, backups, websites and more, mostly in the evenings and on weekends so your business isn't interrupted.

Often, yes, if a computer can still detect the drive. Stop using the device right away, because new files can overwrite what you want back. We can't guarantee recovery.

Turn it off and don't keep trying to use it. Drives that click or grind, or that have water, fire or impact damage, need a specialist clean-room lab. We'll tell you honestly and point you to one.

Yes. We keep customer data confidential and only look at what we need to do the work. Our privacy policy explains what we collect through this website.

Yes, during the day. Call or text us first, and we'll tell you whether your problem can be fixed remotely. You stay at your computer the whole time and can end the session whenever you like.

No. We only connect after you have contacted us. If a call, email or pop-up claims your computer has a problem and asks for remote access, hang up and don't click. If you're unsure, call us and we'll help you check.